IT SUPPORT SERVICES
for businesses in London and Essex
We are here to help!
Whether you are big or small, with our flexible, and comprehensive, business IT Computer support plans you will have professional IT support provided by industry experienced and qualified experts. Your employees will be happier and more productive because our team will have their questions and IT problems answered quickly. We know how valuable time is to your business.
Why use an IT support company?
While larger companies can take advantage of their economies of scale and can afford to hire dedicated and permanent in-house staff to provide IT support, this is neither economical nor feasible for a startup.
Thankfully, there are ways for even a startup to take advantage of such economies of scale and to compete with a larger business.
By outsourcing your IT support needs to a tech. support company, you can both take advantage of their expertise, and simultaneously significantly cut down on the end costs to yourself.
Compete in the big leagues
By outsourcing to an IT support provider you will have a fully staffed IT department at your disposal. If dealing with a competent company, their engineers and technicians will have the qualifications and wide range of IT support experience required to help you get your startup off the ground.
Reduce labout costs
Hiring and training IT staff can be very expensive, and temporary employees does not always live up to your expectations. Hiring a specialised IT support firm lets you focus your human resources where you need them the most.
Qualified and certified
Without having IT experience yourself, it can be hard to ascertain whether an employee is up to dealing with your technical concerns. While certifications like Microsoft Certified Systems Engineer (MCSE) are certainly important indicators of competence, they are not sufficient, as experience is also very important.
Gain a competitive edge by becoming more efficient
Between higher research, development, and lead time costs, startups that attempt to allocate already tight resources to an in-house implementation of IT support face serious inefficiencies, raising costs that are ultimately passed on to consumers.
Stay focused on your core business
Businesses have limited resources, and every manager has limited time and attention. Specialization is the key to success in competitive economies, especially for a startup, which is why we suggest focusing on your core business and to avoid being distracted by complex IT decisions, outsourcing your IT concerns to us.
Choosing an IT support provider
We intimately understand the difficulties you are facing and are more than familiar with the needs of a small startup business.
Because we are well aware of the funding limitations of a startup business, we offer a wide range of products to help you find the exact IT support product you are looking for. Whether you require remote assistance for a one-off incident, on-site assistance, or a contract with regular and discounted IT support, we have got you covered with the following great features:
Remote application and cloud management
Including management of user and group access, administration, licensing, network use, and more.
Remote network scanning
We can remotely determine, assess, and if needed intervene in the software on your network.
Instant alerts and automated monitoring
Our remote management software will monitor your systems in real-time and send out notifications by email and SMS to inform us of anything urgently requiring our attention. This allows rapid response to problems as they occur, and in many cases can allow us to pre-empt more serious problems down the line.
Automated maintenance and updates
We only use the industry-leading software which allows us to help you keep on top of updates as and when they become available, ensuring all the latest security and bug-fixes are rapidly deployed to your systems.
With a remotely managed antivirus, we can deploy, monitor, manage, report, and automatically deal with viral threats, and ensure that your systems first line of defence against malware are running smoothly and up to date with the latest virus definitions.
Remote support without interruptions
Many of the issues your employees will run into can be remotely fixed by TCP without requiring any interruption in their work. Rather than taking over their computer, we can run all kinds of solutions in the background and provide minimal disruption and distraction to productivity
What else is included?
Microsoft, Google, Mac, and Linux qualified professionals locally available to assist you when required.
Secure remote assistance
The remote assistance software we use is secured with SSL encryption to the same security level that banks use.
Competitive on-site rates.
If a problem cannot be resolved remotely then we offer highly competitive on-site rates.